Frequently Asked Questions

How do I login?

During online purchase you created a QuickTrax account using either your email address or Facebook account. If you have not yet set your password you should have an email from QuickTrax requesting you to confirm your email address and create a password. You can access your account here. If you have problems logging in, please contact us.

Do I need a new pass or can I use my old one?

When you purchase a pass your existing QuickTrax card is reactivated. Please call 1-888-682-7669 to confirm the number of your active pass.

How will I receive my pass?

How do I upload a pass photo?

To upload your photo click here and log in. Select “My Family” from the dropdown menu. Select the family member whose photo you want to update and then select “Add Photo” to update the photo on file..

How do I access my Friends and Family tickets?

To access your friends and family tickets click here. Login to your account and select “Friends & Family Tickets” from the dropdown menu. You can then download or view your Friends & Family tickets to share.

How do I redeem or share my Friends and Family tickets?

There are two ways to redeem your Friends & Family tickets:

  1. Go directly to the ticket window with your pass. The ticket window agent can look up your available Friends & Family tickets and provide a lift ticket for the discounted ticket rate.
  2. Download your Friends & Family tickets and send the file to the person who will redeem. The redeemer will need to present the ticket number to the ticket window agent to receive the discounted ticket rate.

What determines the available Friends & Family tickets in my account?

You can always see the history of your and your family members Friends & Family tickets in your account here. Login to your account and select “Friends & Family Tickets” from the dropdown menu

  1. Each pass product has its own set of Friends & Family ticket benefits that are issued. Not all age groups qualify for receiving Friends & Family tickets.
  2. Redemptions of Friends & Family tickets at the ticket window reduce the count of available tickets
  3. Once you download a Friends & Family ticket it is removed from your available tickets to prevent sharing the same ticket multiple times.

How do I access my Friends & Family tickets again once I download them?

You should have received a download confirmation email from with a link to the downloaded tickets. You can access those tickets again from the email as long as the tickets have not already been redeemed.

I have forgotten to add Pass Insurance, how do I add it after my purchase?

If you wish to add insurance to protect your purchase please call guest services at 1-888-682-7669

Pass Insurance: Click here for coverage, limitations and additional details.

Trip Insurance (Ticket Reloads): Click here for coverage, limitations and additional details.

I have a medical issue and my doctor says I can’t ski/ride this winter. How do I get a refund?

I would like to upgrade my pass for more Resort access.

For upgrades to passes with more access e.g. Rocky Mountain Super Pass Plus, please call 1-888-682-7669.

I am looking for a Copper Season Pass or Copper 4 pass but cannot find them on your website.

Copper Passes can be purchased through Copper Mountain. Visit Copper’s Season Pass site for more information.

I opted for the $49 down payment plan. What is the payment schedule?

There are no additional charges for participating in the down payment plan option. The remaining balance due (less non-refundable deposit amount, processing fee and pass insurance (if applicable)) will be processed in 6 equal payments* on or after:

Payment Date
1 June 15th
2 July 15th
3 August 15th
4 September 15th
5 October 15th
6 November 15th

* Your final payment amount will include the final balance owing on your purchase which may vary slightly from your prior five (5) payments in order to reflect the full purchase price of the product.

What is Resort Charge?

Resort Charge allows you to sync any credit or debit card you have on file with us to your pass to make purchases at any Steamboat Resort or Winter Park Resort owned and operated location.

The Resort Charge Terms & Conditions can be found here.

Where will Resort Charge work?

Resort Charge will be enabled based on the product(s) you’ve purchased. If you bought a product with access at both Steamboat Resort and Winter Park Resort your pass will be enabled with Resort Charge at both resorts.

Resort Charge is a valid payment option at any Steamboat Resort or Winter Park Resort owned and operated location.

Why can’t I make changes to my Resort Charge settings for my family members?

You need to have a credit or debit card on file in order to enable Resort Charge. Additionally, if you enabled Resort Charge during your pass purchase you may need to update your credit card on file. Once you have a valid payment method on file you will be able to choose which family members are enabled.

Note: the QuickTrax account holder must have resort charge enabled in order to enable it for a family member.

Can I set a spending limit for Resort Charge?

Not at this time.

What if I need to update my credit or debit card associated with the payment plan or Resort Charge? 

No problem! You can update your credit or debit card on file in your QuickTrax account.  Log in to your account here, select the menu, click Payment & Resort Charge to update your credit card information.

Note: The payment method updated on your account will be used for both resort charge and payment plan processing. If you updated your payment method in resort it will not be reflected in your QuickTrax account.