Frequently Asked Questions

How do I login?

During online purchase you created a QuickTrax account using either your email address or Facebook account. If you have not yet set your password you should have an email from QuickTrax requesting you to confirm your email address and create a password. You can access your account here. If you have problems logging in, please contact us.

Do I need a new pass or can I use my old one?

When you purchase a pass your existing QuickTrax card is reactivated. Please call 1-888-682-7669 to confirm the number of your active pass.

How will i receive my pass?

How do I upload a pass photo?

To upload your photo click here and log in. Select “My Family” from the dropdown menu. Select the family member whose photo you want to update and then select “Add Photo” to update the photo on file..

How do I access my friends and family passes? COMING FALL 2017

To access your friends and family passes click here. Select “Vouchers” from the dropdown menu. You will be able to view and/or print your Friends and Family Vouchers on the next screen (Coming Fall, 2017).

I have forgotten to add Pass Insurance, how do I add it after my purchase?

If you wish to add insurance to protect your purchase please call guest services at 1-888-682-7669

Pass Insurance: Click here for coverage, limitations and additional details.

Trip Insurance (Ticket Reloads): Click here for coverage, limitations and additional details.

I have a medical issue and my doctor says I can’t ski/ride this winter. How do I get a refund?

I would like to upgrade my pass for more Resort access.

For upgrades to passes with more access e.g. Rocky Mountain Super Pass Plus, please call 1-888-682-7669.

I am looking for a Copper Season Pass or Copper 4 pass but cannot find them on your website.

Copper Passes can be purchased through Copper Mountain. Visit Copper’s Season Pass site for more information.

I opted for the $49 down payment plan. What is the payment schedule?

There are no additional charges for participating in the down payment plan option. The remaining balance due (less non-refundable deposit amount, processing fee and pass insurance (if applicable)) will be processed in 6 equal payments* on or after:

Payment Date
1 June 15th
2 July 15th
3 August 15th
4 September 15th
5 October 15th
6 November 15th

* Your final payment amount will include the final balance owing on your purchase which may vary slightly from your prior five (5) payments in order to reflect the full purchase price of the product.

What if I need to update my credit card associated with the payment plan or Resort Charge? 

No problem! You can update your credit card on file in your QuickTrax account.  Log in to your account here, select the menu, click Payment & Resort Charge to update your credit card information.