Frequently Asked Questions
How do I login?
During online purchase you created a QuickTrax account using either your email address or Facebook account. If you have not yet set your password you should have an email from QuickTrax requesting you to confirm your email address and create a password. You can access your account here. If you have problems logging in, please contact us.
Do I need a new pass or can I use my old one?
When you purchase a pass your existing QuickTrax card is reactivated. Please call 1-888-682-7669 to confirm the number of your active pass.
How will i receive my pass?
If you had a pass last season and purchase a new one for next season, your existing QuickTrax card from last season will be reactivated with the lift access/pass product you purchase, even if it is a different pass product than you had last season. If you have not had a pass before, you will receive a new QuickTrax card in the mail (a photo must be uploaded to your account).
New QuickTrax cards are mailed and should arrive prior to the start of ski season. If your pass doesn’t arrive prior to your first ski day, you can stop by guest services at:
Copper Mountain: Rocky Mountain Super Pass Plus Service Center in Center Village
Steamboat: Main Ticket Office in One Steamboat Place
Winter Park: Winter Park Season Pass or Mary Jane Guest Services
Purchases of ski passes by first-time guests require your photo to print your pass. Login to your QuickTrax account to upload a head and shoulders shot (similar to a driver’s’ license/passport photo), or have your photo taken and pass printed at Winter Park, Copper Mountain or Steamboat on your first visit. Online and telephone purchases of winter season passes are printed and mailed if you have a photo on file.
International pass holders simply pick-up your pass at Guest Services at the start of your stay.
If you would like to change last year’s photo, or the kids have grown and you’d like a different photo on their pass, upload new photos through your online account and then contact the Season Pass Office at 1-888-682-7669 to have a new pass issued. There will be a $5 Quicktrax processing fee to reissue passes. Children may change their photo and get a new pass every two years at no charge.
How do I upload a pass photo?
To upload your photo click here and log in. Select “My Family” from the dropdown menu. Select the family member whose photo you want to update and then select “Add Photo” to update the photo on file..
How do I access my friends and family passes?
To access your friends and family passes click here. Select “Vouchers” from the dropdown menu. You will be able to view and/or print your Friends and Family Vouchers on the next screen (Coming Fall, 2017).
I have a medical issue and my doctor says I can’t ski/ride this winter. How do I get a refund?
If you have purchased Red Sky Ski Pass Preserver Insurance, you can file a claim if you cannot use your season pass. Red Sky’s claims filing process is very simple - please call the dedicated phone number, 866.889.7409, immediately, or as soon as possible, to report your claim. You may also file your claim online here. Prompt reporting of season pass cancellation or interruption is required to avoid non-covered charges due to late reporting. Red Sky reviews all claims on an individual basis. Please remember that in-season reimbursement is pro-rated and based on the amount of time the season pass was valid for use. An exact amount for your claim will not be determined until documentation has been received and reviewed. Click here for more information about coverage, policy limitations and exclusions, provisions and how to file your claim.
If you did not purchase Red Sky Ski Pass Preserver Insurance, your season pass purchase is non-refundable and non-transferable.
I would like to upgrade my pass for more Resort access.
For upgrades to passes with more access e.g. Rocky Mountain Super Pass Plus, please call 1-888-682-7669.
I am looking for a Copper Season Pass or Copper 4 pass but cannot find them on your website.
Copper Passes can be purchased through Copper Mountain. Visit Copper’s Season Pass site for more information.
I opted for the $49 down payment plan. What is the payment schedule?
There are no additional charges for participating in the down payment plan option. The remaining balance due (less non-refundable deposit amount, processing fee and pass insurance (if applicable)) will be processed in 6 equal payments* on or after:
What if I need to update my credit card associated with the payment plan?
No problem! You can update your credit card information by calling Guest Services at 1-888-682-7669.