Frequently Asked Questions
How do I login?
During online purchase you created a QuickTrax account using either your email address or Facebook account. If you have not yet set your password you should have an email from QuickTrax requesting you to confirm your email address and create a password. You can access your account here. If you have problems logging in, please contact us.
Do I need a new pass or can I use my old one?
When you purchase a pass your existing QuickTrax card is reactivated. Please call 1-888-682-7669 to confirm the number of your active pass.
How will I receive my pass?
If you had a pass last season and purchase a new one for next season, your existing QuickTrax card from last season will be reactivated with the lift access/pass product you purchase, even if it is a different pass product than you had last season. If you have not had a pass before, you will receive a new QuickTrax card in the mail (a photo must be uploaded to your account).
Purchases of ski passes by first-time guests require your photo to print your pass. Login to your QuickTrax account to upload a head and shoulders shot (similar to a driver’s’ license/passport photo), or have your photo taken and pass printed at Winter Park, Copper Mountain or Steamboat on your first visit. Online and telephone purchases of winter season passes are printed and mailed if you have a photo on file.
International pass holders simply pick-up your pass at Guest Services at the start of your stay.
If you would like to change last year’s photo, or the kids have grown and you’d like a different photo on their pass, upload new photos through your online account and then contact the Season Pass Office at 1-888-682-7669 to have a new pass issued. There will be a $5 Quicktrax processing fee to reissue passes. Children may change their photo and get a new pass every two years at no charge.
How do I upload a pass photo?
To upload your photo click here and log in. Select “My Family” from the dropdown menu. Select the family member whose photo you want to update and then select “Add Photo” to update the photo on file..
How do I access my Friends and Family tickets?
To access your friends and family tickets click here. Login to your account and select “Friends & Family Tickets” from the dropdown menu. You can then download or view your Friends & Family tickets to share.
There are two ways to redeem your Friends & Family tickets:
- Go directly to the ticket window with your pass. The ticket window agent can look up your available Friends & Family tickets and provide a lift ticket for the discounted ticket rate.
- Download your Friends & Family tickets and send the file to the person who will redeem. The redeemer will need to present the ticket number to the ticket window agent to receive the discounted ticket rate.
You can always see the history of your and your family members Friends & Family tickets in your account here. Login to your account and select “Friends & Family Tickets” from the dropdown menu
- Each pass product has its own set of Friends & Family ticket benefits that are issued. Not all age groups qualify for receiving Friends & Family tickets.
- Redemptions of Friends & Family tickets at the ticket window reduce the count of available tickets
- Once you download a Friends & Family ticket it is removed from your available tickets to prevent sharing the same ticket multiple times.
You should have received a download confirmation email from email@example.com with a link to the downloaded tickets. You can access those tickets again from the email as long as the tickets have not already been redeemed.
If you wish to add insurance to protect your purchase please call guest services at 1-888-682-7669
Pass Insurance: Click here for coverage, limitations and additional details.
Trip Insurance (Ticket Reloads): Click here for coverage, limitations and additional details.
I have a medical issue and my doctor says I can’t ski/ride this winter. How do I get a refund?
If you have purchased Red Sky Ski Pass Preserver Insurance, you can file a claim if you cannot use your season pass. Red Sky’s claims filing process is very simple - please call the dedicated phone number, 866.889.7409, immediately, or as soon as possible, to report your claim. You may also file your claim online here. Prompt reporting of season pass cancellation or interruption is required to avoid non-covered charges due to late reporting. Red Sky reviews all claims on an individual basis. Please remember that in-season reimbursement is pro-rated and based on the amount of time the season pass was valid for use. An exact amount for your claim will not be determined until documentation has been received and reviewed. Click here for more information about coverage, policy limitations and exclusions, provisions and how to file your claim.
If you did not purchase Red Sky Ski Pass Preserver Insurance, your season pass purchase is non-refundable and non-transferable.
I would like to upgrade my pass for more Resort access.
For upgrades to passes with more access e.g. Rocky Mountain Super Pass Plus, please call 1-888-682-7669.
I am looking for a Copper Season Pass or Copper 4 pass but cannot find them on your website.
Copper Passes can be purchased through Copper Mountain. Visit Copper’s Season Pass site for more information.
I opted for the $49 down payment plan. What is the payment schedule?
There are no additional charges for participating in the down payment plan option. The remaining balance due (less non-refundable deposit amount, processing fee and pass insurance (if applicable)) will be processed in 6 equal payments* on or after:
* Your final payment amount will include the final balance owing on your purchase which may vary slightly from your prior five (5) payments in order to reflect the full purchase price of the product.
Resort Charge allows you to sync any credit or debit card you have on file with us to your pass to make purchases at any Steamboat Resort or Winter Park Resort owned and operated location.
The Resort Charge Terms & Conditions can be found here.
Resort Charge will be enabled based on the product(s) you’ve purchased. If you bought a product with access at both Steamboat Resort and Winter Park Resort your pass will be enabled with Resort Charge at both resorts.
Resort Charge is a valid payment option at any Steamboat Resort or Winter Park Resort owned and operated location.
You need to have a credit or debit card on file in order to enable Resort Charge. Additionally, if you enabled Resort Charge during your pass purchase you may need to update your credit card on file. Once you have a valid payment method on file you will be able to choose which family members are enabled.
Note: the QuickTrax account holder must have resort charge enabled in order to enable it for a family member.
Not at this time.
No problem! You can update your credit or debit card on file in your QuickTrax account. Log in to your account here, select the menu, click Payment & Resort Charge to update your credit card information.
Note: The payment method updated on your account will be used for both resort charge and payment plan processing. If you updated your payment method in resort it will not be reflected in your QuickTrax account.